This question arose from a meeting today. The small and successful business is looking to replace a Customer Service person, after many years of excellent employment. But how do you find someone who knows what questions to ask to be able to do the right thing for the Client?
Continue readingCategory Archives: Perform
Nurturing internal entrepreneurs
The media is sharing comments, by those who should know better, that the British are lazy. Do they think so little of the managers and leaders in organizations that they think (!) they have no effect on people’s willingness to work? We really should insist on an apprenticeship for our politicians. Enjoy the video.
Continue readingCreating a positive culture
It’s strange but true, that no-one wants to work in a negative culture, but most of us have! Why not make sure your people get everything they should from their employment with you, instead of a culture which uses negative culture to make sure your staff to the minimum acceptable. Do you manage your staff to make sure they achieve the minimum acceptable performance? Have you tried explaining that decision? Enjoy the video.
Continue readingRecently Three People Have…
During January, three people have volunteered that they have found a video or article of mine, a valuable resource to solve a people issue or improve a meeting outcome or, even, to raise the performance of an entire team.
Continue readingThe Absent Boss
The Boss who is always too busy for you. The Boss who stops your conversation to take a call. The Boss who walks past head down in case anyone catches his or her eye. Enjoy the video!
Continue readingReward Strategy
How do you reward someone for a job well done? How do you explain that one person’s reward is smaller than another’s reward? Never has a management tool been used so blindly!
Continue readingNational Minimum Wage Hikes
The National Living Wage is due to increase by 6.6% from April 2022. The media always claims the impact of the April rise in the minimum wage “ramps up” costs. Although it’s not so easy to fill a job paying the minimum these post-pandemic days. Even then we would be behind our erstwhile friends in Europe. What effect does this 2022 6.6% increase in minimum wage have on your business?
Continue readingToday Has Been A Good Day!
Motivating people at work is quite a difficult thing to achieve. The correct actions are simple in themselves but choosing which of the vast range of possible actions to implement, is complicated. The right action depends on the organization culture, the work content, the individual’s aspirations and, of course, the desired behaviour. One thing I do recommend, however, is a daily note of achievement.
Continue readingTraditional Benchmarking
This was very much the fashion in the 80s. It’s still a useful technique with a 21st Century twist. Enjoy the video.
Continue readingRighteous Robots And Erroneous Executives
Let me be extreme to make a point. The Executive View People work for money People do as little as possible for it They don’t follow instructions The Employee’s View
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