Assessing People Or Performance Reviews Done Properly

This is about the animus that the organization has instilled in its staff, not the routine performance review process. Leonardo’s Mona Lisa and my “paint by numbers” horse in a field are both paintings: assessing people working and a performance review have the same relationship. It is time I shared some of my “people watching” skills with you. Nothing to do with hiding behind potted plants though! People and their relationship to their work is my expertise. As you know, because you are an expert in something yourself, an expert has a sixth sense and sees things that non-experts do not.

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How Do You Reward Your People?

Is your Appraisal system used to provoke more performance? Is the old GE method of “rank and yank” used to remove the 10% lowest performing people? Does your organisation use a plethora of systems to coerce and bribe employees to be more effective? An article I shared recently alleged that Amazon managers were hiring more people than they needed, because they were incentivised to fire the least well performing. The perverse effects of incentives are well documented – don’t do it!

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Greed is Good!

Money – pay, bonuses, rewards – is a complicated subject. For something that has been around for thousands of years, human beings have a very poor understanding of what it does. Human lives are so very different now from those far off times, at least for the wealthy who do not have to worry about their safety, starving or their future. You can see that the relationship with money – it provides security – changes as lives change. What does that mean for the leaders of organisations today? Enjoy the video.

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Start-up Team Culture

You’ve got a great idea. You’ve got some start-up funding and you’re building a team. It’s a busy time and as easy to sow seeds of failure as it is to sow seeds of success. The culture of your business is an important factor. You and your people must live and breathe that culture. It needs to inform every decision, every action and every strategy. Enjoy the video!

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What Do You Buy And Pay To Throw Away?

The cost of your purchases includes “how” you want to buy them. There is a 40x multiplier between buying potatoes from the field and after processing as crisps (chips in the US). You need to ensure “special requests” that were needed a few years ago haven’t become lodged in the purchasing specification. You may be paying a special price long after the need for the special product has been designed out of your process. Two examples follow showing the value of an overhead cost reduction review between buyer and seller.

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Motivating the Professionals

Professional people do not need motivating by their managers do they? They know what to do, so you just let them get on with it. What is your experience? Perhaps leaving professional people to “just get on with it” is not the answer. Professional people have already shown that they can defer gratification by going through their qualification process. They usually do have a strong and far-sighted view of the right thing. Managing professionals is on a par with herding cats. They have minds of their own and want to do it their way when they are ready. But what if doing it “their way” does not match the organisation’s needs?

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Talent Retention

Another of those HR buzzwords? What does it mean in practice and what should it mean? And what about the untalented you don’t want to retain? What’s the message for them? Enjoy the video!

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Why motivation matters

Let us go back a few thousand years to before “Management Guru” meant anything and consider pre-historic Hunter societies. The pursuit of large creatures and their dispatch with sharpened sticks was a dangerous way to earn your next meal. But given the choice starve or hunt, the motivation is obvious. This happy, and easy to manage, situation changed when one caveman was found with a particular skill in sharpening sticks to a deadly point. His sticks made it much easier to bring down the hunted animal. It seemed a good idea to have him stay at the base to sharpen sticks, rather than spend his time hunting animals. In this way all the Hunters had his special sharp sticks and the hunt was more effective. Immediately the Tribe Elder had a problem. How did he ensure the Stick Sharpener produced a good amount of sticks of good quality in exchange for food and a safe working environment? Luckily, he didn’t know about SMART objectives as the Management Guru tribe hadn’t come into existence yet.

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Employee Motivation

Do you drive a car? You have to fuel a car to make it go. What happens if you skip the regular maintenance? Before long the car is reluctant to start, loses some of its pep and, generally, becomes reluctant to move fast at all. What if people were cars? Fuel would be the salary and maintenance would be the motivation management. Just like a car, if you ignore motivation, the maintenance, then the person will eventually stop, no matter how much salary you pour into them!

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