This question arose from a meeting today. The small and successful business is looking to replace a Customer Service person, after many years of excellent employment. But how do you find someone who knows what questions to ask to be able to do the right thing for the Client?
Continue readingCategory Archives: Recruit
Staff retention
One in five of your staff is expecting to change jobs in the next year. To many, the pandemic, and changes in their working regime, have been an eyeopener. Most of them want to change their manager as they love their job! They did apply to do it, after all. Replacing staff costs money. There is the obvious cost of the recruitment process, paying agencies, advertisements and the additional costs due to the workload of your selection processes. You will have to train the new recruit and accept a steady build-up of effectiveness over weeks. All causing lost performance which you may cover with premium rate additional hours. Alternatively, you may employ more people than you need so you have built in cover for your employee turnover. Good for you that I’m not your MD.
Continue readingWho do you hire?
What do you look for when you hire? Do you hire people who fit in? Should you? Where do you get new ideas? Enjoy the video!
Continue readingThe War for Talent
There has been a shortage of skilled applicants for jobs in the UK. I doubt that recent political events have made the country more appealing to foreign job-seekers. But there is a clue! How do you make your organisation more appealing to potential employees?
Continue readingCongratulations on your new job!
All that preparation, all those interviews and you landed your next job! Well done! What do you do on Day One?
Continue readingPromoting a team member?
Are you thinking of promoting a team member to team leader? You should whenever possible but there are issues that need to be addressed!
Continue readingThe Employee Experience
What do I mean by Employee Experience? Why is it important? Did you know that half your new recruits start looking for their next job within a month of starting with you? Their experience of working for you is critical, as is their induction process. How do you get it right? Enjoy the video.
Continue readingNeed to increase employee retention?
Do you find your new starters often leave within a year? Are your recruitment, induction and training costs a major budgetary item? Time to do something about your recruitment process!
Continue readingWhat people want: Achievement, Recognition and then Money
What people want from their employment is obvious. If only people were that simple! Of course, we all need money to live, but how does that explain the millions of hours of volunteer work that is done every year? What is their reward? If you are designing your work environment so that money is the only reward, you are relying on the weakest of three primary work motivations. You can expect to pay a lot!
Continue readingHow do I promote a Technical Specialist to be a good Manager?
We all do it don’t we? You have your best salesman, your best engineer, your best IFA, your best nurse and you promote them to manager. Unless you give your new manager some support and some people management training, you have gained a poor manager and lost your best specialist! It is a horrible thing to do to the new manager and the poor team they manage. It is also very bad for the organisation!
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