“Soft skills” – just that name makes you think of pink and fluffy, everybody being happy clappy and nothing getting done!
Reality couldn’t be further from that image.
It takes high strength of character to talk to people and explain your decision that worked out badly, to apologise, to ask for the extra effort that the organisation needs.
It is much easier to hide behind hierarchical status and fudge the issues. Unfortunately, performance is the casualty, along with the people’s mental health!
Enjoy the video.